Last updated: December 11, 2025

TransferPoint (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit our website or use our taxi and transfer services (“Services”).

By using our website or booking a service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you book a service or contact us, we may collect the following data:

1. Full name
2. Phone number
3. Email address
4. Pickup and drop-off addresses
5. Flight details (if applicable)
6. Payment information (processed securely by third-party providers)
7. Number of passengers
8. Special requests (e.g., child seats)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

1. IP address
2. Browser type
3. Device information
4. Cookies and usage data
5. Pages viewed, time spent, and other analytic data

1.3 Cookies

We use cookies to improve website experience and for analytics.
You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use your information to:

1. Process and manage bookings
2. Provide customer support
3. Send booking confirmations and service updates
4. Improve our website and service quality
5. Ensure the safety and security of our passengers and drivers
6. Process payments
7. Comply with legal and regulatory requirements

We do not sell or use your information for unrelated marketing without consent.

3. Legal Basis for Processing

We process personal data based on:

1. Contract necessity – to provide the services you request
2. Legal obligations – to comply with transportation and tax regulations
3. Legitimate interests – to improve our services and prevent fraud
4. Consent – where required (e.g., marketing communications)

4. Sharing Your Information

We may share your data only with:

1. Professional drivers who complete your booking
2. Payment processors (secure third-party services)
3. IT and hosting providers
4. Law enforcement or regulatory bodies when required by law

We will never sell your data to third parties.

5. Data Storage & Security

We use appropriate technical and organizational measures to protect your data, including:

1. Encrypted connections (HTTPS/SSL)
2. Secure payment processing
3. Restricted access to personal data
4. Regular system monitoring

Your data is stored only as long as necessary for service provision and legal requirements.

6. Data Retention

We keep personal data:

1. For booking and billing records: 5–7 years (depending on local law)
2. For customer service: only as long as needed
3. For marketing (if subscribed): until you unsubscribe

7. Your Rights

Depending on your location (e.g., GDPR regions), you may have rights to:

1. Access your personal data
2. Correct inaccurate data
3. Request deletion (“right to be forgotten”)
4. Restrict processing
5. Object to processing
6. Withdraw consent
7. Request data portability

To exercise these rights, contact us at: info@transferpoint.com

8. Children’s Privacy

Our services are not intended for individuals under 16.
We do not knowingly collect data from children.

9. Third-Party Links

Our website may contain external links.
We are not responsible for the privacy practices of third-party websites.

10. International Transfers

If your information is transferred outside your country, we will ensure appropriate safeguards in compliance with applicable data protection laws.

11. Updates to This Policy

We may update this Privacy Policy to reflect improvements or legal changes.
The updated version will always be available on our website with a new “Last Updated” date.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

TransferPoint
Email: info@transferpoint.com
Phone: +44 7711481171
Website: transferpoint.co.uk